FAQ

🔵 Once results are reported, an email with a registration code and link will be sent to the email on file.

🔵 Click on the link. You will be routed to the Patient Registration page where you will need to enter the email you provided the clinic and the registration code provided in your email notification:

🔵 Click Begin Registration

🔵 Complete the required field, then hit Next:

🔵 Create security questions and answers. Please note, your password must be at least 8 characters and include 1 uppercase letter, 1 lowercase letter, 1 digit and 1 special character (@$!%*#?&^)

🔵 Hit Register

🔵 Check your email again. You will receive an email with a confirmation code:

🔵  Click on the link. You will be routed to the confirmation page where you can enter the confirmation code. Click on the box next to “I’m not a robot” and complete the exercise.

🔵 Click on Authorize

🔵 Login with your email and password

🔵 Upon successful login, you will be taken to your home page where you can select the report to view.

For our Comprehensive Sample Collection & Ordering Guide, please click here.